Terms and Conditions

General terms and conditions

We would like to welcome you to our penthouse Casa 7 Santa Rosalia and ask you to take note of our general terms and conditions and privacy statement.


General terms and conditions

Article 1. General terms and conditions and definitions

These general terms and conditions apply to a temporary rental agreement between the landlord and tenant of the penthouse Casa 7 Santa Rosalia, located Calle Manuel Frutos Llamazares 7, block 6 penthouse 7, in Res. Mirador, 30710 Santa Rosalia Lake (Torre Pacheco), Murcia (Spain).

  1. Tenant: the person who rents the penthouse from the landlord for a specific period of time and has paid the agreed rent to the landlord.
  2. Lessor: Hetty Wassenaar BV, is the party that rents the rental property to the tenant.
  3. Rental Agreement: Agreement between the tenant and the landlord regarding the rental of the penthouse.
  4. Owner: the owner of the penthouse.
  5. Rental price: price per night multiplied by the number of agreed nights. The rental price can be increased by costs (and any deposit).
  6. Deposit: the part of the rental price that the tenant owes the landlord when booking. The deposit is currently 25% of the travel sum and must be transferred to our account number within 14 days.
  7. Arrival and departure times: the times agreed between the tenant and the landlord.
  8. Keyholder, property manager: keyholder, contact person on location. We work with a Dutch-speaking keyholder who lives at the resort. When booking, you will receive their details directly and you can inform them of your arrival time. They will show you around the resort and give you a tour of the apartment. They are also available for questions during the entire stay.
  9. The minimum stay at Casa 7 Santa Rosalia is five nights.
  10. Pets are not allowed.
  11. Guests can park their car on private parking. Parking is always at your own risk.
  12. Guests must have a permanent place of residence or abode.


Article 2. Establishment of rental agreement

The landlord informs the tenant about the rental object, prices and conditions that are important for the conclusion of the rental agreement. The rental agreement is concluded after the tenant has fully completed and sent the booking on the website of the landlord and after the confirmation thereof has been sent to him by the landlord (by email or post).


Article 3. Payment terms

Within 14 days of booking on the landlord's website or by email, the deposit must be credited to the bank account specified by the landlord to the tenant.

If the deposit has not been credited to the landlord's bank account within the specified period, the rental agreement is deemed not to have been concluded. The full rental price must have been transferred to the landlord's account no later than 6 weeks before the start of the rental of the room or house. If this has not been complied with, the right to rent the apartment or holiday home will lapse, all this taking into account the provisions of article 9.

If the booking is made less than 6 weeks before the start of the rental, the entire amount due must be transferred to the landlord's account. This amount must be credited to the landlord's account within 14 working days. If the payment is not credited to the landlord's bank account within the set period, the rental agreement is deemed not to have been concluded.


Article 4. Costs

If there are any costs in addition to the rent, this will be stated on the landlord's website. The tenant will pay these in the same way as the rent.


Article 5. Deposit

The owner is entitled to charge a deposit to the tenant. The deposit must be paid to the owner in advance or upon entering the penthouse upon request. The deposit will be returned to the tenant by the owner immediately after the agreed period of stay, or refunded to the tenant's bank account within a week if the deposit was paid in advance. All this after deduction of any costs for damage, defects and/or loss or disproportionate consumption of energy. Any deduction is reasonable and at the discretion of the owner.


Article 6. Obligations of the landlord

The landlord shall ensure that the penthouse is made available to the tenant at the agreed arrival time in a well-maintained condition and in accordance with the booking confirmation.


Article 7. Obligations of the tenant

Upon arrival at the penthouse, the tenant is obliged to inspect it and the immediate surroundings for any unsafe situations. If the tenant believes there is an unsafe situation, he will immediately inform the owner. The tenant will give the owner a reasonable amount of time to rectify the situation.

Overnight stays in the penthouse are permitted for the number of persons stated on the booking confirmation.

Overnight stays of visitors are only permitted after prior permission from the landlord and payment of an additional rental price to be agreed upon. It is not permitted to admit persons to the penthouse other than the tenant and any persons designated by him or friends, acquaintances or family. The tenant is responsible for all persons named.

In case of violation of the aforementioned provisions, the rental agreement will be terminated with immediate effect and access to the apartment will be denied. The tenant will remain liable for the full rental price. After termination of the agreement, the owner is entitled to rent the rented property directly to another party.

Furthermore, it is not permitted to open closed spaces. When leaving the penthouse, even for a short time, it must be completely closed. In the event of theft or loss as a result of failure to comply with this, the tenant will be held liable for all damages. Smoking is not permitted in the entire property. In the event of fire as a result of negligence, the tenant will be held liable for the damages.

Normal use of water and electricity is free of charge . If it turns out that there is disproportionately high consumption, the actual costs will be charged to the tenant.


Article 8. Arrival in and departure from the room, apartment or holiday home

Arrival and departure will take place on the arrival and departure dates stated in the booking confirmation. Arrival of the tenant is permitted between 15:00 and 22:00. Departure must take place before 11:00.

Upon arrival, the tenant checks the penthouse and its immediate surroundings to see if they are safe in his opinion (see article 7.).

Upon arrival, the tenant checks for himself whether the penthouse and inventory are complete and undamaged. If anything is damaged or missing, the tenant must report this to the owner within 24 hours of arrival. He will do his utmost to repair, replace or supplement it.

The expected time of departure must be communicated by the tenant in a timely manner (at least 24 hours in advance) to the owner/keyholder, after which the tenant (possibly together with the keyholder) will inspect the penthouse.

The penthouse will be returned to the tenant after the stay in a clean and "broom clean" condition. Furthermore, the penthouse must be returned to the cupboards clean and dry, including crockery and accessories. Furniture that has been moved must be returned to its original location. Damage, defects or missing items must be reported to the owner immediately by the tenant.


Article 9. Termination or amendment of the lease agreement by the tenant

No changes can be made to a booking made by the tenant, other than after consultation with and approval of the landlord.

In the event of full or partial cancellation of the booking of the stay in the penthouse or termination of the rental agreement by the tenant, the following provisions apply:

• You can cancel any reservation within 10 days from the reservation date without charge. To do so, you must return the reservation confirmation in writing to CASA 7 Santa Rosalia stating the reason for your cancellation. CASA 7 Santa Rosalia will confirm your cancellation upon receipt and will refund your deposit;

• In case of cancellation up to 6 weeks before the start of the rental period, 30% of the total travel sum will be charged;

• In case of cancellation up to 4 weeks before the start of the rental period, 60% of the total amount is due;

• In case of cancellation up to 2 weeks before the start of the rental period, 80% of the total travel sum is due;

• In case of cancellation less than 2 weeks before the arrival date, the entire amount will be due.

If you have not arrived within 24 hours of the agreed arrival date without further notice, this will be considered a cancellation.

In the event of later occupation or premature termination of the stay in the penthouse, the full rental price remains due.

Cancellations must always be reported to the landlord in writing.


Article 10. Termination or amendment of the lease agreement by the landlord

The landlord may terminate or amend the lease in the following cases:

• a. if the tenant fails to pay the rent (on time).

• b. force majeure, war, strike, natural disaster, exceptional weather conditions, fire,

death of landlord or homeowner or their next of kin. All claims by the tenant

Amounts paid for unexpired nights will be returned to the tenant within 30 days after termination.

• c. due to circumstances that are of such a nature that renting out the penthouse becomes impossible, such as: theft of inventory, vandalism to the holiday home and the unauthorized admission of persons as described in Article 7.

If this is due to the tenant, amounts paid for nights that have not yet elapsed will not be refunded.

The landlord is not liable for any damage suffered by the tenant as a result of the termination of the agreement.


Article 11. Liability and law

The landlord accepts no liability for:

• a. theft, loss or damage of any nature whatsoever suffered by the tenant during or as a result of the rental of and stay in the rented penthouse.

• b. the failure or disabling of technical equipment in the penthouse, temporary failure or disruption of water and/or energy management, road and/or construction works in the vicinity of the penthouse.

• c. damage or injury resulting from the use of the penthouse, including inventory, or accidents in and around the penthouse.

The tenant is jointly and severally liable for all loss and/or damage to the rented property and its inventory, regardless of whether this is the result of actions or omissions by the tenant or third parties who are in or around the rented penthouse with the tenant's permission. In the event of incorrect use or incorrect leaving of the rented penthouse, the costs will be charged to the tenant. The landlord will make every effort to provide the tenant with correct information, but is not liable for any unexpected inaccuracies and/or incompleteness in the information provided.


Article 12. Complaints

All complaints relating to the use of the penthouse must be submitted by the tenant to the landlord immediately. The tenant will give the landlord sufficient opportunity and cooperation to resolve the complaint within a reasonable time.

If the complaint cannot be resolved satisfactorily, the tenant must submit it in writing and with reasons to the landlord. Complaints can be submitted no later than 30 days after the end of the stay in the penthouse.


DISCLAIMER

By making a booking you will be included in our address file. If you no longer wish to receive this information, you can inform us via the contact option on the website.

In the context of the Personal Data Protection Act, we do not provide your personal data to third parties. We use your data to keep track of the status of your reservation and payment. Furthermore, to send you the necessary information about your stay and finally to keep you informed of our services.

Casa 7 Santa Rosalia 2025