Terms and Conditions
General Terms and Conditions – Casa 7 Santa Rosalia
Article 1. Definitions and applicability
These general terms and conditions apply to every temporary rental agreement between the landlord and the tenant with regard to the penthouse Casa 7 Santa Rosalia, located at Calle Manuel Frutos Llamazares 7, block 6, penthouse 7, Res. Mirador, 30710 Santa Rosalia Lake, Torre Pacheco, Murcia (Spain).
• Tenant: The person who rents the penthouse from the landlord for a specific period and pays the agreed rent.
• Lessor: Hetty Wassenaar BV, legal representative and owner of the penthouse.
• Rental Agreement: The agreement between tenant and landlord regarding the stay in Casa 7 Santa Rosalia.
• Rental price: The price per night, multiplied by the number of agreed overnight stays, plus additional costs and any deposit.
• Deposit: 25% of the rental amount, to be paid within 14 days after confirmation of the booking.
• Keyholder / property manager: The Dutch-speaking contact person on location who acts on behalf of the landlord. The contact details will be provided after booking.
• Arrival and departure time: As agreed in the booking confirmation.
• Additional provisions:
o Minimum stay: 5 nights
o Pets are not allowed
o Parking on private property is at your own risk
o Tenant must have a permanent place of residence or abode
Article 2. Conclusion of the rental agreement
The rental agreement is concluded as soon as the tenant places a booking via the website or by e-mail and this is confirmed by the landlord. This confirmation is sent by e-mail or in writing.
Article 3. Payment
• The deposit (25%) must be paid within 14 days of booking into the bank account specified by the landlord.
• If payment is not made within this period, the rental agreement will be considered as not having been concluded.
• The remaining amount must be paid no later than 6 weeks before the start of the stay.
• If you book within 6 weeks before arrival, the entire rental amount must be paid within 14 days.
• In the event of failure to make (full) payment, the right to stay will lapse without refund of previous payments, unless otherwise agreed in writing.
Article 4. Costs
All costs in addition to the rental price (such as cleaning costs or tourist tax) are clearly stated on the website and are fully due under the same conditions as the rental price.
Article 5. Deposit
The landlord may request a deposit, to be paid in advance or on site upon arrival.
• After your stay, the deposit will be refunded within one week, provided no damage, loss or excessive energy consumption has been found.
• Any deductions must be reasonably and transparently motivated.
Article 6. Obligations of the landlord
The landlord ensures that the penthouse is delivered in good, well-maintained condition upon arrival, in accordance with the reservation. The keyholder accompanies the check-in and is the point of contact during the stay.
Article 7. Obligations of the tenant
• Upon arrival, the tenant must inspect the penthouse for safety and report any imperfections to the landlord or keyholder within 24 hours.
• Only the agreed number of persons may stay overnight in the penthouse.
• Visits and accommodation by third parties are only permitted after prior permission.
• Smoking is not allowed in the penthouse.
• Loss, damage or theft resulting from negligence (e.g. failure to lock) will be charged to the tenant.
• Excessive energy consumption can be charged.
• In case of serious violation of the rules, the agreement can be terminated immediately without refund.
Article 8. Arrival and departure
• Arrival: between 3:00 PM and 10:00 PM
• Departure: no later than 11:00 am
• Time of departure must be communicated to the keyholder at least 24 hours in advance.
• The penthouse must be left broom clean upon departure:
o Dishes washed and put away
o Furniture back to original place
o Waste separated and removed
o Damage or defects reported immediately
Article 9. Cancellation by tenant
• Cancellation is free of charge within 10 days of the reservation date, stating a reason.
• Cancellation after that:
o Up to 6 weeks before arrival: 30% due
o Up to 4 weeks: 60%
o Up to 2 weeks: 80%
o Less than 2 weeks: 100%
• Failure to show up without notification within 24 hours of arrival date will be considered a cancellation.
• No refund will be made in case of early departure.
• Cancellations must be made in writing (by email).
Article 10. Cancellation by the landlord
The landlord may terminate the agreement in the event of:
• Late payment by tenant
• Force majeure (natural disaster, war, death, etc.)
• Serious damage or misuse of the penthouse
In case of cancellation without fault of the tenant, the remaining rent will be refunded within 30 days. In case of cancellation due to attributable behavior of the tenant, no refund will be made.
Article 11. Liability
The landlord is not liable for:
• Theft, damage or injury
• Defects to equipment, utilities or nuisance caused by work outside the resort
• Accidents due to carelessness or use of the penthouse
Please note for families with small children:
The penthouse has three balconies with low balustrades and is not specifically designed for young children (no stair gates or socket protection). Supervision is necessary.
Tenant is personally liable for all damage or loss, regardless of who caused it. Costs for repair or cleaning will be recovered from tenant.
Article 12. Complaints procedure
• Complaints during the stay must be reported immediately to the landlord or keyholder.
• If a complaint cannot be resolved on site, it can be submitted in writing up to 30 days after departure.
Disclaimer
By placing a booking you will be included in our address file. If you do not wish to receive further communication, you can report this via the contact options on the website.
Your data will only be used for reservation and communication purposes and will not be shared with third parties , in accordance with applicable privacy legislation.
Casa 7 Santa Rosalia – 2025
Calle Manuel Frutos Llamazares 7, Block 6, Penthouse 7
30710 Torre Pacheco, Murcia, Spain
www.casa7santarosalia.com
info@casa7santarosalia.com