Terms and Conditions
General Terms and Conditions – Casa 7 Santa Rosalia
Article 1. Definitions and applicability
These terms and conditions apply to every temporary rental agreement between the landlord and tenant for the Casa 7 Santa Rosalia penthouse, located at Calle Manuel Frutos Llamazares 7, Block 6, Penthouse 7, Res. Mirador, 30710 Santa Rosalia Lake, Torre Pacheco, Murcia (Spain).
• Tenant: The person who rents the penthouse from the landlord for a specific period and pays the agreed rent.
• Landlord: Hetty Wassenaar BV, legal representative and owner of the penthouse.
• Rental Agreement: The agreement between tenant and landlord concerning the stay in Casa 7 Santa Rosalia.
• Rental price: The price per night, multiplied by the number of agreed nights, plus additional costs and any deposit.
• Deposit: 25% of the rental amount, to be transferred within 14 days after confirmation of the booking.
• Keyholder/Property Manager: The Dutch-speaking contact person on site who acts on behalf of the landlord. Contact details will be provided after booking.
• Arrival and departure time: As agreed in the booking confirmation.
• Additional provisions:
o Minimum stay: 5 nights
o Pets are not allowed
o Parking on private property is at your own risk
o Tenant must have a permanent residence or place of residence
Article 2. Establishment of the rental agreement
The rental agreement is concluded once the tenant makes a booking via the website or by email and the landlord confirms it. This confirmation will be sent by email or in writing.
Article 3. Payment
• The deposit (25%) must be paid into the bank account specified by the landlord within 14 days of booking.
• If payment is not made within this period, the rental agreement will be deemed not to have been concluded.
• The remaining amount must be paid no later than 6 weeks before the start of the stay.
• When booking within 6 weeks before arrival, the entire rental amount must be paid within 14 days.
• In the event of failure to make (full) payment, the right to stay will lapse without refund of previous payments, unless otherwise agreed in writing.
Article 4. Costs
All costs in addition to the rental price (such as cleaning costs or tourist tax) are clearly stated on the website and are due in full under the same conditions as the rental price.
Article 5. Check-in obligation
Before arrival, the mandatory check-in scan must be completed in full, in accordance with legal registration requirements. Access information to the property will only be provided once all requested information has been provided correctly. Failure to provide this information (on time) will be considered a cancellation without entitlement to a refund.
Article 6. Obligations of the landlord
The landlord ensures that the penthouse is left in a good, well-maintained condition upon arrival, in accordance with the reservation. The keyholder will oversee check-in and serve as the contact person throughout the stay.
Article 7. Obligations of the tenant
• Upon arrival, the tenant must inspect the penthouse for safety and report any deficiencies to the landlord or keyholder within 24 hours.
• Only the agreed number of persons may stay overnight in the penthouse.
• Visits and accommodation of third parties are only permitted after prior permission.
• Smoking is not allowed in the penthouse.
• Loss, damage or theft due to negligence (e.g. not locking) will be charged to the renter.
• Excessive energy consumption may be charged.
• In case of serious violation of the rules, the agreement can be terminated immediately without refund.
Article 8. Arrival and departure
• Arrival: between 3:00 PM and 9:00 PM
• Departure: no later than 11:00 am
• Time of departure must be communicated to the keyholder at least 24 hours in advance.
• The penthouse must be left broom clean upon departure:
Dishes washed and put away
o Furniture back to its original place
o Waste separated and removed
o Damage or defects reported immediately
Article 9. Cancellation by tenant
• Cancellation is free of charge within 10 days of the reservation date, stating a reason.
• Cancellation after that:
o Up to 6 weeks before arrival: 30% due
o Up to 4 weeks: 60%
o Up to 2 weeks: 80%
o Less than 2 weeks: 100%
• Failure to show up without notification within 24 hours of arrival date will be considered as cancellation.
• No refund will be made in case of early departure.
• Cancellations must be communicated in writing (by email).
Article 10. Cancellation by the landlord
The landlord may terminate the agreement in the event of:
• Late payment by tenant
• Force majeure (natural disaster, war, death, etc.)
• Serious damage or misuse of the penthouse
In the event of cancellation through no fault of the tenant, the remaining rent will be refunded within 30 days. In the event of cancellation due to the tenant's attributable behavior, no refund will be provided.
Article 11. Liability
The landlord is not liable for:
• Theft, damage or injury
• Defects to equipment, utilities or nuisance caused by work outside the resort
• Accidents due to carelessness or use of the penthouse
Please note for families with small children:
The penthouse has three balconies with low balustrades and is not specifically designed for young children (no stair gates or electrical outlet protection). Supervision is required.
The tenant is solely liable for all damage or loss, regardless of who caused it. Costs for repairs or cleaning will be recovered from the tenant.
Article 12. Complaints procedure
• Complaints during the stay must be reported immediately to the landlord or keyholder.
• If a complaint cannot be resolved on site, it can be submitted in writing up to 30 days after departure.
Disclaimer
By placing a booking, you will be added to our mailing list. If you do not wish to receive further communications, please let us know via the contact options on our website.
Your data will be used exclusively for reservation and communication purposes and will not be shared with third parties , in accordance with applicable privacy legislation.
Casa 7 Santa Rosalia – 2025
Calle Manuel Frutos Llamazares 7, Block 6, Penthouse 7
30710 Torre Pacheco, Murcia, Spain
www.casa7santarosalia.com
info@casa7santarosalia.com